In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.
If I cancel how long will it take to get my money back
If you cancel via the "cancel button" in the confirmation email, the instruction will automatically go to our payment provider to refund your payment.
-With Ideal payments, it takes 1 to 3 working days before the amount is visible again in your account.
-When paying by credit card, the principle works the same but it depends on your airline how quickly you will see the refund again. Some companies only process chargebacks once a month, while others do so on a daily or weekly basis.
- With Bancontact, the principle is the same but it depends on how quickly you see the chargeback.
-Bancontact works the same as Ideal but may take slightly longer.
The chargeback is handled by Online Payment Foundation and it will therefore appear on your statement
.