Guests rate us with a 4.5/5 on Trustpilot
Always the best deal
Easy cancellation
Extensive range of hotel experiences
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Frequently asked questions
For your convenience we have selected the most frequently asked questions and provided the answers. Check our FAQ to see if your question has already been answered.
Frequently asked questions
Should I cancel with the hotel or with ViaLuxury
You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period…
How does Pay later work
Pay later at Vialuxury.com simply means you can pay up to 10 days later than the date you book. The only condition is that the cancellation …
I want to customise the package
This is not possible, however, there are some extras that can be booked during the booking process. The package cannot be adjusted in durati…
On the date I want to go, I see no price listed how can that be?
Then we do not have a package available. Perhaps there is another package you can book for this date. Please note that you only need to chec…
Can I book 2 or more arrangements at the same time
Nice that you want to book multiple packages! That is indeed possible, in the 2nd step of the booking process you can add as many rooms to y…
If I cancel will I get my money back
If you cancel within the cancellation period you will be refunded the amount of the package, for the booking fee you will receive a voucher.…
I want to compliment
Super that you had a good time, we would love to hear from you. You can do so by phone, web form or Trustpilot.
I have booked and paid but so far have not received any confirmation.
One of the 4 below is probably the reason:
Something went wrong during the booking process and no reservation was made. In this case, the p…
do you also have gift cards
Yes, since 14 February 2024 we have our own gift cards. Now only digitally but soon also physically.
Via this page, you can order cards of d…
I want to change my booking
It is not possible to modify a package that has already been booked. What you can do is cancel the booked package and make a new booking for…
What about Parking
Sometimes the package includes free parking as part of the package. If this is not part of the package you will find the conditions of parki…
Enter discount code
You can do this in the third step of the booking process (Details and payment method) under the heading "discount code". This can be found u…