Guests rate us with a 4.5/5 on Trustpilot
Always the best deal
Easy cancellation
Extensive range of hotel experiences
In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.
Where to find hotel facilitiesHow can I cancel my booking, with the hotel or with you?Can I cancel my reservation?If I cancel will I get my money backHow does ViaLuxury determine the rating of an accommodation?I want to stay longerHow can I change the date of my booking?Can I give my code to someone elseCan anyone else come along other than the person I booked withCan I also change my e-mail address in your system?What is city tax, city/tourist tax?How to cancelHow are the packages structuredI am sick but the cancellation period has expiredI paid but get an error messageI can no longer cancel, what should I do?I have booked and paid but so far have not received any confirmation.How can I communicate my allergies and dietary requirements?What time can I check in and out?invoiceHow much does parking at the hotel cost and can I book for it?Where can I find what the cancellation period isWhat does obvb meanI am beyond the cancellation deadline but I cannot comeCan my pet come alongI booked and paid but no receipt confirmationI want to customise the packageI have dietary requirements how do I pass them onCan I extend my stay?Move bookingWhere do I find how much parking costs and where it can be done.I want to change my bookingCan my child joinWill I get the reservation fee back if I cancelHow can I change the date of my booking?I want to complimentI have booked and paid but no booking confirmationI want to make a complaintHow much should I pay extra for a third person in the room?Can I ask the hotel for extras that are not on the website?What about ParkingWhat time can I check in or outCan I also visit a hotel on my own?Can I be on a reserve listWhat do I have to pay on arrival at the hotel?I can no longer cancel, what should I do?What costs will be addedWhere to find the conditionsHow can I cancel my booking, with the hotel or with you?What are the current Corona measures at hotels and facilities?If I cancel how long will it take to get my money backIs it necessary to take out cancellation insuranceShould I cancel with the hotel or with ViaLuxuryI would like to receive an invoice for VAT
I would like to receive an invoice for VAT
We do not send invoices in addition to the booking confirmation you receive from us after your booking. VAT is payable at the hotel as we process the booking on behalf of the hotel. For a VAT or other type of invoice, please contact the hotel where you stayed.
In general, you will also receive the invoice when you check out after your stay.