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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.

How can I cancel my booking, with the hotel or with you?How does ViaLuxury determine the rating of an accommodation?Where to find hotel facilitiesIf I cancel will I get my money backCan I cancel my reservation?Can anyone else come along other than the person I booked withWhat time can I check in and out?What does obvb meanWhat is city tax, city/tourist tax?How to cancelCan I give my code to someone elseI am beyond the cancellation deadline but I cannot comeI have booked and paid but so far have not received any confirmation.I can no longer cancel, what should I do?How are the packages structuredCan I extend my stay?Can my pet come alongHow much does parking at the hotel cost and can I book for it?Can I also change my e-mail address in your system?How can I communicate my allergies and dietary requirements?I am sick but the cancellation period has expiredI paid but get an error messageI booked and paid but no receipt confirmationI want to stay longerI want to customise the packageI have dietary requirements how do I pass them onHow can I change the date of my booking?invoiceWhere can I find what the cancellation period isI want to complimentCan I be on a reserve listI want to change my bookingWhat time can I check in or outCan I also visit a hotel on my own?I have booked and paid but no booking confirmationCan I ask the hotel for extras that are not on the website?What do I have to pay on arrival at the hotel?How much should I pay extra for a third person in the room?Will I get the reservation fee back if I cancelWhere do I find how much parking costs and where it can be done.Can my child joinWhat about ParkingI want to make a complaintMove bookingHow can I change the date of my booking?I can no longer cancel, what should I do?What costs will be addedHow can I cancel my booking, with the hotel or with you?Where to find the conditionsIf I cancel how long will it take to get my money backWhat are the current Corona measures at hotels and facilities?Is it necessary to take out cancellation insuranceShould I cancel with the hotel or with ViaLuxuryI would like to receive an invoice for VAT

Should I cancel with the hotel or with ViaLuxury

You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.

If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if it is still within the cancellation period. 

Since November 2024, we have slightly modified the cancellation process. You now choose whether you want to add the cancel option to your booking or book at the lowest rate. At that lowest rate, there is no cancellation option even if you accidentally click the wrong date or something.

If the customer service is closed, please fill out the form.

If customer service is closed, fill in the contact form and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.