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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.

Move bookingHow can I change the date of my booking?I have booked and paid but so far have not received any confirmation.I can no longer cancel, what should I do?What are the current Corona measures at hotels and facilities?How can I change the date of my booking?If I cancel how long will it take to get my money backWhat time can I check in and out?How can I cancel my booking, with the hotel or with you?How can I communicate my allergies and dietary requirements?Where to find hotel facilitiesHow are the packages structuredHow much should I pay extra for a third person in the room?How much does parking at the hotel cost and can I book for it?I can no longer cancel, what should I do?I am sick but the cancellation period has expiredWhat time can I check in or outCan I ask the hotel for extras that are not on the website?Can I cancel my reservation?Can I extend my stay?Can I also visit a hotel on my own?Can I also change my e-mail address in your system?What is city tax, city/tourist tax?What do I have to pay on arrival at the hotel?How to cancelIf I cancel will I get my money backWhat about ParkingI have dietary requirements how do I pass them onI paid but get an error messageI booked and paid but no receipt confirmationI want to complimentI want to make a complaintWhere to find the conditionsI want to stay longerI want to customise the packageIs it necessary to take out cancellation insuranceCan my pet come alongI want to change my bookingCan I be on a reserve listCan my child joinWill the reservation fee be refunded if I cancelCan anyone else come along other than the person I booked withCan I give my code to someone elseShould I cancel with the hotel or with ViaLuxuryWhat does obvb meanWhat costs will be addedI have booked and paid but no booking confirmationWhere can I find what the cancellation period isI am beyond the cancellation deadline but I cannot comeWhere do I find how much parking costs and where it can be done.How can I cancel my booking, with the hotel or with you?

Should I cancel with the hotel or with ViaLuxury

You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.

If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if this is still within the cancellation period. 

If customer service is closed, please fill in the contact form, and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.