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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.

Can I cancel my reservation?How can I cancel my booking, with the hotel or with you?Where to find hotel facilitiesHow does ViaLuxury determine the rating of an accommodation?If I cancel will I get my money backCan I give my code to someone elseCan anyone else come along other than the person I booked withCan I also change my e-mail address in your system?What is city tax, city/tourist tax?I want to stay longerHow can I change the date of my booking?How to cancelHow are the packages structuredI am sick but the cancellation period has expiredI paid but get an error messageI can no longer cancel, what should I do?I have booked and paid but so far have not received any confirmation.How can I communicate my allergies and dietary requirements?What time can I check in and out?invoiceWhere can I find what the cancellation period isWhat does obvb meanI am beyond the cancellation deadline but I cannot comeHow much does parking at the hotel cost and can I book for it?I booked and paid but no receipt confirmationI want to customise the packageI have dietary requirements how do I pass them onCan my pet come alongCan I extend my stay?Move bookingWhere do I find how much parking costs and where it can be done.I want to change my bookingCan my child joinWill I get the reservation fee back if I cancelHow can I change the date of my booking?I want to complimentI have booked and paid but no booking confirmationI want to make a complaintHow much should I pay extra for a third person in the room?Can I ask the hotel for extras that are not on the website?What about ParkingWhat time can I check in or outCan I also visit a hotel on my own?Can I be on a reserve listWhat do I have to pay on arrival at the hotel?I can no longer cancel, what should I do?What costs will be addedWhere to find the conditionsHow can I cancel my booking, with the hotel or with you?If I cancel how long will it take to get my money backIs it necessary to take out cancellation insuranceWhat are the current Corona measures at hotels and facilities?Should I cancel with the hotel or with ViaLuxury

Should I cancel with the hotel or with ViaLuxury

You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.

If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if it is still within the cancellation period. 

Since November 2024, we have slightly modified the cancellation process. You now choose whether you want to add the cancel option to your booking or book at the lowest rate. At that lowest rate, there is no cancellation option even if you accidentally click the wrong date or something.

If you are closed, please fill out the form.

If customer service is closed, fill in the contact form and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.