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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.

What are the current Corona measures at hotels and facilities?Where to find hotel facilitiesWhere to find the conditionsWhere do I find how much parking costs and where it can be done.Where can I find what the cancellation period isWhat does obvb meanWhat costs will be addedI have booked and paid but no booking confirmationI am beyond the cancellation deadline but I cannot comeI paid but get an error messageI have dietary requirements how do I pass them onI booked and paid but no receipt confirmationI want to complimentI want to make a complaintI want to customise the packageI want to stay longerI want to change my bookingIs it necessary to take out cancellation insuranceCan I be on a reserve listCan my pet come alongCan my child joinWill the reservation fee be refunded if I cancelCan anyone else come along other than the person I booked withCan I give my code to someone elseShould I cancel with the hotel or with ViaLuxuryCan I cancel my reservation?Can I extend my stay?Can I also visit a hotel on my own?Can I also change my e-mail address in your system?What is city tax, city/tourist tax?What do I have to pay on arrival at the hotel?If I cancel how long will it take to get my money backIf I cancel will I get my money backHow to cancelWhat time can I check in or outHow are the packages structuredWhat about ParkingI am sick but the cancellation period has expiredHow can I cancel my booking, with the hotel or with you?How can I change the date of my booking?I have booked and paid but so far have not received any confirmation.Move bookingI can no longer cancel, what should I do?How can I change the date of my booking?How can I communicate my allergies and dietary requirements?What time can I check in and out?How can I cancel my booking, with the hotel or with you?How much does parking at the hotel cost and can I book for it?How much should I pay extra for a third person in the room?I can no longer cancel, what should I do?Can I ask the hotel for extras that are not on the website?

Should I cancel with the hotel or with ViaLuxury

You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.

If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if it is still within the cancellation period. 

Since November 2024, we have slightly modified the cancellation process. You now choose whether you want to add the cancel option to your booking or book at the lowest rate. At that lowest rate, there is no cancellation option even if you accidentally click the wrong date or something.

If you are closed, please fill out the form.

If customer service is closed, fill in the contact form and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.