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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.

How can I cancel my booking, with the hotel or with you?Can I cancel my reservation?If I cancel will I get my money backWhere to find hotel facilitiesHow does ViaLuxury determine the rating of an accommodation?I have booked and paid but so far have not received any confirmation.How can I change the date of my booking?How can I communicate my allergies and dietary requirements?What time can I check in and out?How much does parking at the hotel cost and can I book for it?I can no longer cancel, what should I do?Can I extend my stay?Can I also change my e-mail address in your system?What is city tax, city/tourist tax?How to cancelHow are the packages structuredI am sick but the cancellation period has expiredI paid but get an error messageI have dietary requirements how do I pass them onI booked and paid but no receipt confirmationI want to customise the packageI want to stay longerCan my pet come alongCan anyone else come along other than the person I booked withCan I give my code to someone elseWhere can I find what the cancellation period isWhat does obvb meanI am beyond the cancellation deadline but I cannot comeinvoiceHow can I change the date of my booking?Move bookingI can no longer cancel, what should I do?How much should I pay extra for a third person in the room?Can I ask the hotel for extras that are not on the website?Can I also visit a hotel on my own?What do I have to pay on arrival at the hotel?What time can I check in or outWhat about ParkingI want to complimentI want to make a complaintI want to change my bookingCan I be on a reserve listCan my child joinWill I get the reservation fee back if I cancelI have booked and paid but no booking confirmationWhere do I find how much parking costs and where it can be done.How can I cancel my booking, with the hotel or with you?Where to find the conditionsWhat costs will be addedWhat are the current Corona measures at hotels and facilities?If I cancel how long will it take to get my money backIs it necessary to take out cancellation insuranceShould I cancel with the hotel or with ViaLuxuryI would like to receive an invoice for VAT

If I cancel will I get my money back

If you cancel within the cancellation period you will be refunded the amount of the package, for the booking fee you will receive a discount code.

If you have chosen the lowest rate, you cannot cancel. By default, cancellation is on for a small surcharge, if you turn this option off during booking, the booking really cannot be cancelled.


You can cancel by using the button in the confirmation e-mail, if this button no longer works then the booking cannot be cancelled at ViaLuxury. If you have ongoing travel insurance or have taken out cancellation insurance then you may be able to turn to them

.