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In this section you will find all the answers related to your stay via ViaLuxury.com, which you may count from about a week in advance to the weeks after your stay.
Can I cancel my reservation?How can I cancel my booking, with the hotel or with you?Where to find hotel facilitiesHow does ViaLuxury determine the rating of an accommodation?If I cancel will I get my money backCan I give my code to someone elseCan anyone else come along other than the person I booked withCan I also change my e-mail address in your system?What is city tax, city/tourist tax?I want to stay longerHow can I change the date of my booking?How to cancelHow are the packages structuredI am sick but the cancellation period has expiredI paid but get an error messageI can no longer cancel, what should I do?I have booked and paid but so far have not received any confirmation.How can I communicate my allergies and dietary requirements?What time can I check in and out?invoiceWhere can I find what the cancellation period isWhat does obvb meanI am beyond the cancellation deadline but I cannot comeHow much does parking at the hotel cost and can I book for it?I booked and paid but no receipt confirmationI want to customise the packageI have dietary requirements how do I pass them onCan my pet come alongCan I extend my stay?Move bookingWhere do I find how much parking costs and where it can be done.I want to change my bookingCan my child joinWill I get the reservation fee back if I cancelHow can I change the date of my booking?I want to complimentI have booked and paid but no booking confirmationI want to make a complaintHow much should I pay extra for a third person in the room?Can I ask the hotel for extras that are not on the website?What about ParkingWhat time can I check in or outCan I also visit a hotel on my own?Can I be on a reserve listWhat do I have to pay on arrival at the hotel?I can no longer cancel, what should I do?What costs will be addedWhere to find the conditionsHow can I cancel my booking, with the hotel or with you?If I cancel how long will it take to get my money backIs it necessary to take out cancellation insuranceWhat are the current Corona measures at hotels and facilities?Should I cancel with the hotel or with ViaLuxury
What time can I check in and out?
Check-in times vary from hotel to hotel. The check-in and check-out times are listed on the package page under "Conditions". You can also find the check-in and check-out times in the confirmation e-mail of your booking.
.Should you wish to check-in earlier or check-out later, you can mention this in the 'comments field' during the booking, the hotel will then contact you.
Please note some early check-in or late check-out times are subject to availability (obvb), always contact the hotel if you wish to make use of these.