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Frequently asked questions
For your convenience we have selected the most frequently asked questions and provided the answers. Check our FAQ to see if your question has already been answered.
Frequently asked questions
Should I cancel with the hotel or with ViaLuxury
You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period…
I would like to receive an invoice for VAT
We do not send invoices in addition to the booking confirmation you receive from us after your booking. VAT is payable at the hotel as we pr…
The hotel is asking me to pay (again) on arrival. What do I do?
If the hotel asks you to pay for your package again, do not do so before contacting our customer service team. Your package has already been…
Enter discount code
You can do this in the third step of the booking process (Details and payment method) under the heading "discount code". This can be found u…
Can I book 2 or more arrangements at the same time
Nice that you want to book multiple packages! That is indeed possible, in the 2nd step of the booking process you can add as many rooms to y…
On the date I want to go, I see no price listed how can that be?
Then we do not have a package available. Perhaps there is another package you can book for this date. Please note that you only need to chec…
If I cancel will I get my money back
If you cancel within the cancellation period you will be refunded the amount of the package, for the booking fee you will receive a discount…
I have booked and paid but so far have not received any confirmation.
One of the 4 below is probably the reason:
Something went wrong during the booking process and no reservation was made. In this case, the p…
What about Parking
Sometimes the package includes free parking as part of the package. If this is not part of the package you will find the conditions of parki…
Fold and print instructions e card ViaLuxury Gift Card
Print & folding instructions voucher (PDF)
Print the voucher as follows:
Open the voucher PDF file in Adobe.
Paper size: A4 and select colo…
Move booking
It is not possible to modify a package that has already been booked. What you can do is cancel the booked package and make a new booking for…
Can my pet come along
This differs per package, under the heading facilities you will always find the conditions for this.