Guests rate us with a 4.5/5 on Trustpilot
Always the best deal
Easy cancellation
Extensive range of hotel experiences
Information security
About which messages you get from us after your booking and which ones you definitely don't.
How can I be sure my booking is confirmed?Where and how do I pay for my package?The hotel is asking me to pay (again) on arrival. What do I do?I receive an email/whatsapp/SMS with a payment request for my booking, does it come from you?I have received a suspicious message. What do I do?How do I know that a message really comes from ViaLuxury?What language do you communicate inI read in the media that booking details have been leaked, have you been hacked?
What language do you communicate in
In principle, we always communicate in the language of the recipient, hotels as good hosts also do this. If you receive a message in a different language then you can be almost certain that it is not from us or from the hotel.
Do not respond to this message and report the sender and send us a screenshot so we can give you certainty.