Information security
About which messages you get from us after your booking and which ones you definitely don't.
How can I be sure my booking is confirmed?Where and how do I pay for my package?The hotel is asking me to pay (again) on arrival. What do I do?I receive an email/whatsapp/SMS with a payment request for my booking, does it come from you?I have received a suspicious message. What do I do?How do I know that a message really comes from ViaLuxury?What language do you communicate inI read in the media that booking details have been leaked, have you been hacked?
How can I be sure my booking is confirmed?
Directly after completing your booking, you will receive a confirmation e-mail from ViaLuxury at the e-mail address you provided. This e-mail contains your booking number, the hotel, your arrival and departure dates and a summary of your package. Still haven't received anything after 15 minutes? Check your spam folder/unwanted messages.
Also nothing in spam? Then contact our customer service via the details on this site.