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Information security

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About which messages you get from us after your booking and which ones you definitely don't.

How can I be sure my booking is confirmed?Where and how do I pay for my package?The hotel is asking me to pay (again) on arrival. What do I do?I receive an email/whatsapp/SMS with a payment request for my booking, does it come from you?I have received a suspicious message. What do I do?How do I know that a message really comes from ViaLuxury?What language do you communicate inI read in the media that booking details have been leaked, have you been hacked?

How do I know that a message really comes from ViaLuxury?

ViaLuxury communicates exclusively via:

• E-mail from an @vialuxury.com or @vialuxury.nl address

• Telephone via +31 20 705 2222 (Netherlands) +32 3 300 17 29 (Belgium) or +49 32 221855455 (Deutschland)

• WhatsApp via +31 20 808 8809 — text messages only, no voice. We are Meta certified and use a corporate account

.

We never send payment requests via WhatsApp, text message or through an unknown number.

If in doubt: contact us yourself using the details above. Then you can be sure you are talking to us.