Information security
About which messages you get from us after your booking and which ones you definitely don't.
How can I be sure my booking is confirmed?Where and how do I pay for my package?The hotel is asking me to pay (again) on arrival. What do I do?I receive an email/whatsapp/SMS with a payment request for my booking, does it come from you?I have received a suspicious message. What do I do?How do I know that a message really comes from ViaLuxury?What language do you communicate inI read in the media that booking details have been leaked, have you been hacked?
I have received a suspicious message. What do I do?
Do not click or respond to links.
Forward a screenshot of the message to [email protected] so we can investigate, and then delete it.
In WhatsApp, you can report a message as a scam via the three dots →Report.
Have you already clicked on a link or paid? Then contact your bank immediately and report it to the Fraud Helpdesk on 0800-0230 or fraudehelpdesk.nl.