In this category, you will find the answers to questions you may have while booking, paying and a week prior to your luxury getaway
Should I cancel with the hotel or with ViaLuxury
You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.
If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if this is still within the cancellation period.
If customer service is closed, please fill in the contact form, and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.