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In this category, you will find answers to questions we think you might have while looking for a great gataway!

How can I see if a room upgrade is availableCan I also pay on arrival at the hotel?Can I also change my e-mail address in your system?What time can I check in or outHow long is my discount code validHow are the packages structuredI don't know you guys are these prices can be trustedIs it necessary to take out cancellation insuranceCan I use a package for more than one personCan my child joinCan anyone else come along other than the person I booked withWhy are there reservation feesWhat costs will be addedHow does Pay later workWhen and how can I use Pay later?How much should I pay extra to bring my child(ren)?Are dogs allowed in hotels?Where to find hotel facilitiesHow can I unsubscribe from the newsletter?I cannot select the desired date at a hotel, now what?I want to unsubscribeHow much does parking at the hotel cost and can I book for it?I only want to pay at the hotel, is that possible?Why are some days more expensiveCan I book several rooms in one reservation?How much should I pay extra for a third person in the room?I have dietary requirements how do I pass them onWhat does obvb meanHow can I communicate my allergies and dietary requirements?What time can I check in and out?Can I extend my stay?Can I also visit a hotel on my own?What is city tax, city/tourist tax?How to book extrasWhat about ParkingI see different prices when searching how is that possibleOn the date I want to go, I see no price listed how can that be?Can my pet come alongCan I also book for someone elseYou no longer have availability but the hotel does how about thatCan I book 2 or more arrangements at the same timeIs it possible to pass on what type of bed I want?When is the hotel I want to book available?Why is the price for the date I want to book more expensiveCan I also choose a room that is not on the website?Can I give my code to someone elseWhere to find the conditionsHow is the value of the arrangements structured?What do I have to pay on arrival at the hotel?What is the significance of the number of stars for an accommodation?Do you also have packages for singlesI want to stay longerWhere can I find all your affiliated hotels?Can I be on a reserve listWhat are the current Corona measures at hotels and facilities?Can I ask the hotel for extras that are not on the website?What are the current Corona measures at hotels and facilities in the Netherlands?do you also have gift cardsWhere can I buy a ViaLuxury gift card?What is a ViaLuxury gift card?Where can I use a ViaLuxury gift card?If my gift card value is higher than the booking I place, do I retain the residual value? Can I exchange my ViaLuxury gift card for cash?

Is it necessary to take out cancellation insurance

You take out insurance to cover a risk. With us, you have a very generous cancellation period so the risk is limited to 1 to 1.5 days. It is up to you to assess whether you want to bear this risk or cover it with cancellation insurance.

Sickness and other force majeure are not a reason to cancel outside the cancellation period.