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In this category, you will find the answers to questions you may have while booking, paying and a week prior to your luxury getaway

Can I move my booking to another date?Move bookingI have booked and paid but so far have not received any confirmation.How does Pay later workEnter discount codeWhere can I find what the cancellation period isWhy do I have to pay for everything nowWhy are there reservation feesWhy are some days more expensiveWhat costs will be addedWhat does obvb meanI have booked and paid but no booking confirmationI want to customise the packageI want to stay longerI want to change my bookingI only want to pay at the hotel, is that possible?I see different prices when searching how is that possibleIs it necessary to take out cancellation insuranceYou no longer have availability but the hotel does how about thatCan I book 2 or more arrangements at the same timeCan I use a package for more than one personCan I receive my booking confirmation againCan I also book for someone elseCan I be on a reserve listCan my pet come alongCan my child joinWill the reservation fee be refunded if I cancelShould I cancel with the hotel or with ViaLuxuryOn the date I want to go, I see no price listed how can that be?Where to find hotel facilitiesWhere to find the conditionsCan I also visit a hotel on my own?Are dogs allowed in hotels?Where can I find all your affiliated hotels?Why is the price for the date I want to book more expensiveWhen is the hotel I want to book available?What is city tax, city/tourist tax?What is the significance of the number of stars for an accommodation?What do I have to pay on arrival at the hotel?If I cancel will I get my money backIf I cancel how long will it take to get my money backDo you also have packages for singlesHow can I see if a room upgrade is availableHow long is my discount code validHow to book extrasHow are the packages structuredWhat about ParkingI paid but get an error messageI don't know you guys are these prices can be trustedI have dietary requirements how do I pass them onI booked and paid but no receipt confirmationHow can I cancel my booking, with the hotel or with you?How can I change the date of my booking?How is the value of the arrangements structured?What are the current Corona measures at hotels and facilities?How can I change the date of my booking?How can I communicate my allergies and dietary requirements?How can I cancel my booking, with the hotel or with you?What time can I check in and out?When and how can I use Pay later?How much does parking at the hotel cost and can I book for it?How much should I pay extra to bring my child(ren)?How much should I pay extra for a third person in the room?I have booked and paid but so far have not received any confirmation.I cannot select the desired date at a hotel, now what?Is it possible to pass on what type of bed I want?Can I ask the hotel for extras that are not on the website?Can I book several rooms in one reservation?Can I cancel my reservation?Can I extend my stay?Can I also pay on arrival at the hotel?Can I also choose a room that is not on the website?Where do I find how much parking costs and where it can be done.

Should I cancel with the hotel or with ViaLuxury

You cancel with us, the easiest way is by using the button in your confirmation e-mail. If the button does not work, the cancellation period has expired and your package can no longer be cancelled.

If you have lost your confirmation e-mail, please call our customer service immediately. We will then cancel the package for you if it is still within the cancellation period. 

Since November 2024, we have slightly modified the cancellation process. You now choose whether you want to add the cancel option to your booking or book at the lowest rate. At that lowest rate, there is no cancellation option even if you accidentally click the wrong date or something.

If you are closed, please fill out the form.

If customer service is closed, fill in the contact form and we will take the time of receipt of that form as the time of cancellation to determine whether the cancellation is free of charge. Of course, you may also call the hotel in this case but they will also refer to us.